Return Policy
Effective Date: Feb 16, 2025
1. Introduction
At Sticky Tofu, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a return and refund process in accordance with the policy outlined below.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
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The item must be unused, in its original condition, and in the original packaging.
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Returns must be requested within 14 days of the date you receive the order.
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Certain products, such as digital goods, personalised items, and perishable goods, are not eligible for return.
3. How to Initiate a Return
If you wish to return an item, please follow these steps:
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Contact our customer service team at stickytofu.sticker@gmail.com with your order number and reason for return.
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We will provide you with a return authorisation and instructions on where to send the item.
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Ship the item back using a trackable shipping method. We are not responsible for lost or damaged return shipments.
4. Refund Process
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 14 business days and credited back to your original payment method.
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Return shipping fees are non-refundable and are the responsibility of the customer.
5. Exchanges
We allow exchanges for defective or damaged products. Please contact us within 14 days of receiving your item to arrange for a replacement.
6. Non-Returnable Items
The following items are non-returnable:
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Used stickers
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Digital downloads
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Personalized or customized products
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Clearance or final sale items
7. Contact Information
If you have any questions about this Return Policy, please contact us at:
Sticky Tofu
Gothenburg, Sweden